ConstructionCase Study
CSCEC E-Commerce — Intelligent Customer Service Upgrade Project for CSCEC E-Commerce
AI knowledge base
AI customer service
enterprise intelligent service
Challenge: Background
Manual customer service is under heavy pressure, response is slow during peak periods, and repetitive questions consume substantial manpower.
Solution: Our Approach
Deployed an intelligent customer service system to handle common inquiries and business guidance automatically, improving service efficiency and user experience under high-concurrency scenarios.
Results: Business Impact
Improves response speed, diverts pressure from manual service, and optimizes user experience.