GovernmentCase Study

Wuhou Human Resources and Social Security Bureau

Public Service Policy Q&A Platform for Wuhou HRSS Bureau

Public welfare policies are complex, consultation channels are limited, service accessibility is poor, and counter staff workloads are heavy.

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✓ AI knowledge base✓ intelligent Q&A✓ enterprise intelligent service

Case overview

Background

Public welfare policies are complex, consultation channels are limited, service accessibility is poor, and counter staff workloads are heavy.

Solution

Built a public-service-oriented knowledge Q&A platform to improve policy accessibility and reduce the workload of service counters.

Result

Improves accessibility of public service policies.