TransportationCase Study
Chengdu Public Transport — Travel Consultation Intelligent Q&A Project for Chengdu Public Transport
AI knowledge base
intelligent Q&A
enterprise intelligent service
Challenge: Background
Citizens rely on hotlines for route inquiries, hotline pressure is high during peak periods, and self-service query channels are incomplete.
Solution: Our Approach
Built a public transport information assistant for route and travel consultation, improving self-service inquiry experience and easing hotline burdens.
Results: Business Impact
Facilitates public travel inquiries and reduces hotline pressure.