Background
E-commerce customer service labor cost is high, repetitive inquiries are common, after-sales conversion is low, and repurchase promotion capability is insufficient.
E-commerceCase Study
OSM
E-commerce Intelligent Customer Service and Conversion Improvement Project for OSM
E-commerce customer service labor cost is high, repetitive inquiries are common, after-sales conversion is low, and repurchase promotion capability is insufficient.
✓ AI knowledge base✓ AI customer service✓ enterprise intelligent service
Case overview
Solution
Deployed an intelligent customer service system to support pre-sales consultation, after-sales service, and user conversion improvement in e-commerce operations.
Result
Reduces labor cost and improves conversion and repurchase.