E-commerceCase Study
OSM — E-commerce Intelligent Customer Service and Conversion Improvement Project for OSM
AI knowledge base
AI customer service
enterprise intelligent service
Challenge: Background
E-commerce customer service labor cost is high, repetitive inquiries are common, after-sales conversion is low, and repurchase promotion capability is insufficient.
Solution: Our Approach
Deployed an intelligent customer service system to support pre-sales consultation, after-sales service, and user conversion improvement in e-commerce operations.
Results: Business Impact
Reduces labor cost and improves conversion and repurchase.