AviationCase Study
Guizhou Airport — Passenger Service Intelligent Q&A Platform for Guizhou Airport
AI knowledge base
intelligent Q&A
enterprise intelligent service
Challenge: Background
Passenger inquiries are numerous, manual information desk pressure is high, and access to flight and check-in information is inconvenient.
Solution: Our Approach
Built an airport service knowledge Q&A system covering flights, check-in, and travel services to improve passenger information access and reduce inquiry desk pressure.
Results: Business Impact
Improves passenger service experience and reduces manual inquiry volume.